In episode 11 we looked at the six steps to take to prepare for a challenging conversation, they included among others, to have a clear goal, to check your assumptions, and to try to understand and anticipate the other’s goals and needs.
Let us imagine that you are now having that so called difficult conversation. Perhaps you are connected virtually by video conference. How do you start?
First focus on creating trust. How do we create trust? By communicating positive intentions, being honest and transparent in our messaging and my listening.
